Frequently Asked Questions
HOW CAN I PURCHASE TICKETS?
Tickets may be purchased over the phone (717-426-1277), online at www.susquehannastage.com and in person during Box Office hours.
WHAT IS THE TICKET RETURN POLICY?
All sales are final. There are no refunds; however, exchanges may be made in limited circumstances.
DOES THE THEATRE HAVE PARKING?
There is a parking lot behind the Marietta Center for the Arts (MCA), Suquheanna Stage’s home at 133 West Market Street, Marietta, PA 17547. The parking lot is specifically for patrons of Susquehanna Stage and other events at the MCA. Access to the parking lot is off of Hazel Street between Church Avenue and North Gay Street. You will see signs for theatre parking. If the parking lot is full, there is street parking available. Please allow yourself enough time to find a parking spot before the show begins.
WHAT HAPPENS IF I ARRIVE AT THE THEATER LATE?
The theater is open to the public one hour prior to each performance; we begin to seat people 30 minutes before the performance time. Patrons who arrive after the performance has begun will be asked to wait until they can be seated at an appropriate moment in order to minimize the disruption to the audience and the performers. Seating is not guaranteed after curtain time. Please make every effort to arrive on time.
MAY I BRING MY CELL PHONE INTO THE BUILDING?
We ask that patrons please turn off all electronic items during the performance. Cell phones are disruptive to the production and your fellow audience members.
ARE REFRESHMENTS ALLOWED IN THE THEATRE?
We offer a Concession Stand that serves beer, wine, specialty drinks, sodas, snacks, water and coffee before the show and at intermission. All proceeds benefit Susquehanna Stage & The Marietta Center for the Arts. Refreshments are allowed in the theatre, but we ask that you remember to open water bottles or snacks quietly when the performance has begun.
WILL A PERFORMANCE BE CANCELLED IN THE EVENT OF INCLEMENT WEATHER?
In general the show must go on! However, if it is necessary to cancel a performance, the information will be posted on the Susquehanna Stage’s webpage and Facebook page and broadcasted on local media outlets. Upon request, tickets for a cancelled event can be exchanged for a later date or refunded upon request.
WHAT IS THE SMOKING POLICY?
The Marietta Center for the Arts and Susquehanna Stage strictly prohibits smoking of any kind inside the building. Please step outside and down the steps if you wish to smoke during your visit to the theater.
IS THE BUILDING ACCESSABLE TO PEOPLE WITH DISABILITIES?
Our building is not currently handicapped accessible due to the age of the building. If you need special provisions, please contact the box office at least 24 hours before performance time so we can strive to accommodate your needs. It is important to request wheelchair seating when purchasing tickets, and wheelchair accessible seats are limited at each performance.
DOES THE BUILDING HAVE AN ELEVATOR?
No. It is necessary to use a flight of steps to enter the building. If you are entering from the front of the building, there are approximately 4 steps to climb; if entering from the parking lot behind the MCA there is a flight of stairs to climb. If you need assistance, please let us know and we will make any possible accomodations to assits you.
DO YOU HAVE RESTROOM FACILITIES?
We have restroom facilities on both the ground and main floors of the building. Restrooms on the ground floor are for cast and crew members and there are male and female restrooms available in the Gallery on the main floor.
WHO DO I CONTACT IF I LOST SOMETHING DURING MY VISIT?
If you have lost personal items during a visit to the Marietta Center for the Arts, please email the Administrative Director, Beth Gable: email@example.com
ARE THERE ANY AGE RESTRICTIONS ON ATTENDING A PERFORMANCE?
Each person entering the theater, regardless of age, must have a ticket. We leave decisions regarding age appropriateness up to individual parents. We encourage parents of young children to consider our Children’s Workshop Production. If you feel your child will be entertained and engaged for the full length of the performance without distracting other audience members, we welcome his or her attendance. For more information on any given show, please call the Box Office at 717-426-1277.
MAY I PURCHASE GIFT CERTIFICATES FOR THE THEATRE?
Yes. Give the gift of theater to a friend, relative, co-worker or client. Gift certificates are perfect for every celebration and may be purchased by calling the Box Office at 717-426-1277 or by contacting firstname.lastname@example.org.
DO YOU OFFER SEASON SUBSCRIPTIONS?
Season subscriptions are available for every season. They go on sale December of each year, and orders are due by the beginning of the first show of the new season. They may be purchased by calling the Box Office at 717-426-1277 or by contacting email@example.com.
DO YOU EVER NEED VOLUNTEERS? HOW CAN I SIGN UP?
Yes! Our theater wouldn’t be able to function without our volunteers. We’re always looking for help with costumes, set construction, set painting, facility cleaning, ushering, box office, fundraising, marketing. Do you have a skill that isn’t listed? Contact us and we’ll let you know how you can help. Contact our Administrative Director, Beth Gable, at firstname.lastname@example.org or our House Manager, Teri Moore, at email@example.com.
WHAT IS THE BEST WAY TO CONTACT THE THEATRE?
You can leave a message on the theater’s voice mail at 717-426-1277. Please note: Voice mail is checked on a regular basis during the run of a show and one month prior to a show’s opening. It is checked on a weekly basis during other times.
You can also email any of the contacts listed on our site. This is the best method to use if you want a quick answer when a show is not running.
If your question was not answered, please contact us by using the form below.